Conditions of participation

Membership is free of charge. No fees or charges of any kind shall be levied.

Participation commences upon possession of the ATLANTIC Card and confirmation by signature that the cardholder accepts the terms and conditions of membership.

The ATLANTIC Card (hereinafter referred to as the “Card”) remains the property of ATLANTIC Hotels and may not be used as a credit card.

The Card is non-transferable and must be presented at every check-in.

Companies and legal entities are not eligible for membership. Membership is available exclusively to individual natural persons who are over 18 years of age. There is no legal entitlement to admission to the programme. ATLANTIC Hotels reserves the right to refuse membership of the ATLANTIC Card programme without providing reasons.

Any change of address must be notified to ATLANTIC Hotels without undue delay by email to card@atlantic-hotels.de.

In the event of loss or theft of the Card, ATLANTIC Hotels must also be contacted in order to obtain a replacement card. The replacement card will bear a new membership number linked to a new membership account. All points from the previous membership account will be transferred to the new account.

Members are solely responsible for ensuring that the Card is used in accordance with any applicable corporate travel policies.

The benefits associated with the Card are available solely to the member and may not be transferred.

The private use of points earned during business-related stays may be subject to taxation. Members are solely responsible for compliance with all applicable tax obligations.

Members may terminate their membership at any time by giving notice in writing without the need to observe a notice period. ATLANTIC Hotels may terminate membership only by giving two weeks’ notice, unless termination takes place with immediate effect for cause. ATLANTIC Hotels shall further be entitled to terminate membership with immediate effect and exclude a member from future participation for good cause. Good cause shall include, but not be limited to, a serious breach of these Terms and Conditions, material misrepresentations, or harassing or harmful conduct towards ATLANTIC Hotels, its employees, or its guests.

In the event of ordinary termination by either the member or ATLANTIC Hotels, accumulated points shall remain valid for a period of six months following receipt of the notice of termination, unless they expire earlier by operation of the applicable expiry provisions. In the event of lawful termination with immediate effect by ATLANTIC Hotels, all points shall expire upon receipt of the notice of termination by the member.

ATLANTIC Hotels reserves the right at any time to discontinue the ATLANTIC Card programme or replace it with another programme (including changes to benefits, points allocation, or points calculation methods), or to terminate memberships in accordance with the ordinary termination provisions. The foregoing paragraph shall apply accordingly to such terminations. Any amendments or additions to these Terms and Conditions shall be communicated in text form. Such amendments shall be deemed accepted if the member continues to use the ATLANTIC Card or does not submit a written objection within one month of notification. If a member objects to the amendment, ATLANTIC Hotels may terminate the membership in accordance with the provisions governing ordinary termination.

Points are awarded for overnight stays and ancillary spending. Ancillary spending consists exclusively of services provided directly by the hotel, such as restaurant consumption, minibar purchases, pay-TV services, or kiosk items.

Points are awarded on most room rates. Group rates, tour operator rates and travel industry rates are expressly excluded.

Points shall only be awarded for the room occupied by the member, even where the member pays for multiple rooms.

Points are credited upon check-out. Retroactive crediting of points is only possible upon presentation of the hotel invoice and only for stays occurring after commencement of participation in the ATLANTIC Card programme. Stays dating back more than six months are not eligible for retrospective points crediting.

Points shall not be awarded for payments made using vouchers. Likewise, no points shall be awarded for services not provided by the hotel.

Points shall only be credited to the member personally, regardless of the party responsible for settlement of the invoice.

Accumulated points may not be transferred to another account.

Points belonging to different members may not be pooled or combined.

If no points are earned within 36 months following the last points-earning activity, all accumulated points shall expire.

The current points balance shall be communicated to the member at least quarterly or at the member’s next stay in an ATLANTIC Hotel upon arrival. Unless ATLANTIC Hotels receives a complaint regarding the stated balance within two weeks of notification, the points balance shall be deemed accepted.

The following properties do not currently participate in the programme and therefore no points may be earned there: ATLANTIC Congress Hotel Essen, unique by ATLANTIC Hotels Bremen, unique by ATLANTIC Hotels Kiel, LOUIS Hotel, Severin*s Resort & Spa Sylt, Landhaus Severin*s Morsum Kliff, Severin*s Resort & Spa Öschberghof, Severin*s – The Alpine Retreat.

Where the cardholder/member elects to redeem points for a reward, the relevant number of points shall be deducted from the member’s points account. Upon the member’s request, rewards shall be issued in the form of a voucher or admission ticket and sent by post. Alternatively, they may be made available for collection at the reception desk of the hotel at which the member’s next stay is booked.

Rewards involving accommodation must be reserved in advance by telephone or email, and the intended redemption must be expressly stated at the time of booking. Redemption of rewards (including, but not limited to, complimentary overnight stays or room upgrades) must be notified to the participating hotel no later than seven business days (one week) prior to the intended use of the reward. Restaurant and bar rewards may, upon request, be redeemed directly at reception.

Availability of rewards may vary according to date, season and destination. Certain rewards may not be available at particular times. Rewards may not be combined with certain discounted services or promotional rates.

Complimentary nights and all other rewards (excluding third-party rewards, such as admission tickets) may currently be redeemed at the following ATLANTIC Hotels:

• ATLANTIC Hotel Airport, Bremen: Telefon +49 (0) 421 5571-0
• ATLANTIC Hotel Universum, Bremen: Telefon +49 (0) 421 8467-0
• ATLANTIC Hotel Galopprennbahn, Bremen: Telefon +49 (0) 421 33300-0
• ATLANTIC Grand Hotel Bremen: Telefon +49 (0) 421 62062-0
• ATLANTIC Hotel Vegesack: Telefon +49 (0) 421 6605-0
• ATLANTIC Hotel Landgut Horn, Bremen: Telefon +49 (0) 421 2589-0
• ATLANTIC Hotel Sail City, Bremerhaven: Telefon +49 (0) 471 30990-0
• ATLANTIC Hotel Kiel: Telefon +49 (0) 431 37499-0
• ATLANTIC Hotel Lübeck: Telefon +49 (0) 451 38479-0
• ATLANTIC Hotel Münster: Telefon +49 (0) 251 20800-0
• ATLANTIC Hotel Wilhelmshaven: Telefon +49 (0) 4421 77998-0
• ATLANTIC Hotel Heidelberg: Telefon +49 (0) 6221 4277-0

Rewards may be ordered directly via www.atlantic-hotels.de/en/atlantic-card/, by telephone using the numbers listed above, or by email at card@atlantic-hotels.de.

All voucher rewards are valid for 36 months from the date of issue. Validity periods may not be extended.

Rewards may only be requested by the cardholder/member.

In order to administer the ATLANTIC Card programme, ATLANTIC Hotels requires certain personal data (“Customer Data”). This information is necessary to enable members to enjoy the benefits of the programme. Provision of such Customer Data is voluntary; however, ATLANTIC Hotels notes that membership cannot be granted without it.

Requests for access to personal data, amendments, or deletion should be addressed to:

ATLANTIC Hotels Management GmbH
Ludwig-Roselius-Allee 2
28329 Bremen
Germany

Deletion of the complete data record shall automatically result in termination of participation in the programme.

Should ATLANTIC Hotels make changes affecting the manner in which confidential information is processed, members will be contacted using the information provided in order to obtain any necessary consent prior to implementation of such changes. Without the required consent, ATLANTIC Hotels may be unable to provide certain services under the programme.

By signing and submitting this application form to an employee of ATLANTIC Hotels, the applicant confirms acceptance of the above Terms and Conditions and acknowledges having received the information provided by ATLANTIC Hotels.

The responsibility of the ATLANTIC CLASSIC Card programme is limited to the provision of the complimentary overnight stay itself. Any other measures or services fall outside the responsibility of ATLANTIC Hotels.

ATLANTIC Hotels shall not be liable where use of the Card is restricted due to events of force majeure, including but not limited to strikes, fire, acts of war, or similar circumstances. The following provisions shall apply to claims arising from damage suffered by participants in connection with the redemption of rewards: Any claim for damages by a participant shall be excluded. This exclusion shall not apply to claims arising from injury to life, body, or health, or from the breach of a material contractual obligation (being an obligation whose fulfilment is essential to the proper performance of the contract and upon the observance of which the contracting party regularly relies and may reasonably rely), nor shall it apply to liability arising from intentional misconduct or gross negligence on the part of ATLANTIC Hotels.

In the event of a breach of a material contractual obligation, ATLANTIC Hotels shall be liable only for foreseeable losses typical of the contract where such breach has been caused by ordinary negligence, unless the claim concerns injury to life, body, or health.

Should any provision of these Terms and Conditions be held wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

Any invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the economic purpose and intent of the original provision. The same principle shall apply to any omissions or gaps in these Terms and Conditions.

Version: August 2026

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