The ATLANTIC Hotel Group places great emphasis on quality and customer satisfaction. Two of the company’s most discerning goals are found in continually improving these. So as to convey the message of quality management externally as well, the Hotel Group regularly subjects itself to audits by external experts.
ATLANTIC Hotels were first certified in accordance with DIN EN ISO 9001:2008 by the German Organization for the Certification of Management Systems (DQS, Frankfurt am Main) in September 2013. With the audit in 2014 / 2015, all hotels were once again awarded their certificate. Nevertheless, the ATLANTIC Hotels have gone one step further: under the direction of Michael Stüring, Head of Central Services and Quality Management, the hotel operation was again certified for the new DIN ISO 9001:2015.
The team, revolving around the managing director Markus Griesenbeck and managing director Ursula Carl (ATLANTIC Grand Hotel GmbH), proves that, among others, success is due to quality awareness that is lived in practice. Independent inspectors will conduct the inspection in future. This has the purpose of guaranteeing continuous quality optimisation.
Certification in accordance with DIN EN ISO 9001:2015 is an effective corporate management instrument. It stands for the continuous improvement of a company’s performance and quality improvements as desired by customers. This creates trust, both with customers and partners. This is an essential factor to ensure sustainable success in a saturated market.
The ATLANTIC Hotel group is one of the first German hotel cooperation’s, whose houses got successfully certified in accordance with DIN EN. The renewed certification is an excellent basis for the upcoming expansion plans of the hotel group.
The following hotels are currently certified in addition to the ATLANTIC Hotels Management GmbH: ATLANTIC Hotel Airport, ATLANTIC Grand Hotel Bremen, ATLANTIC Hotel Galopprennbahn, ATLANTIC Hotel Universum, ATLANTIC Hotel Sail City, ATLANTIC Hotel Vegesack, ATLANTIC Hotel Kiel, ATLANTIC Hotel Lübeck, ATLANTIC Hotel Wilhelmshaven and ATLANTIC Grand Hotel Travemünde (as of Juni 2017).
More information: www.dqs.de