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ATLANTIC Hotel Sail City | Exterior view
Service

Our Service for you

You can find all important guest information about your stay here.
If you have any further questions, our reception team will be happy to help you 24 hours a day in person or by telephone on +49 (0) 471 30990-0.

Our information from A – Z for you!

Admission tickets
We recommend that you book your tickets for the Klimahaus or the Deutsche Auswandererhaus during your direct online booking with us. Your tickets will then be conveniently ready for you when you check in.

Arrival
Here you will find everything you need to know about your journey by bus, train or car:
Arrival & Location - ATLANTIC Hotel Sail City Bremerhaven (atlantic-hotels.de)

Bicycle storage
There are 19 bike boxes for secure bicycle storage under the Conference Center plus 4 bike boxes for bicycles with trailers (also suitable for e-bikes) available to the public. 
Cost: € 1.00 per use (no time limit).
Reservation is not possible.

Free storage is possible in a section of the underground car park behind a roller shutter.

Bicycle rental
Two e-bikes are available for hire at reception. 
You can also rent a wide range of bikes at the Tourist Information opposite the hotel: 
Locations and opening hours – RadStation Bremerhaven bicycle rental (mietrad-bremerhaven.de).

Birthdays / Special occasions
Do you have an extra wish or are you planning a small gift for a birthday or anniversary? Please contact our reception team well in advance.

Breakfast
Our rich breakfast buffet is available in our restaurant STROM on the ground floor

Monday – Friday from 6.30 – 11.30 am, as well as 
Saturday and Sunday from 6.30 am – 01.00 pm

for our guests.

Table reservations for breakfast are not possible.
We will seat you at your individual breakfast time depending on space availability.

You have booked a rate without breakfast? Simply book breakfast for € 27.00 per person per day, please contact our reception team.

Check-Out
Your room will be at your disposal until 11.00 am on the day of departure.
Our tip for a relaxed departure: 
Take advantage of the evening-before check-out to avoid waiting times in the morning.
We will be happy to leave your luggage at the hotel reception until your departure.

Online Check-In & Out
Save valuable time on your arrival and departure – with us you can conveniently check in and out online via app, web or terminal, as well as make contactless payments!

  • App: Download the Hotelbird app free of charge, register once, check in on the go and receive the digital room key directly on your mobile phone.
  • Web: Simply check in via your laptop with the standard browser on the Internet and code the digital room key in the lobby with the corresponding QR code at the self check-in terminal.
  • Terminal: Search for your own booking on site at the self check-in terminal using your tablet, check in and encode the digital room key.

Doctor
If you need a doctor or a medicine from the pharmacy, please contact our reception.

Dogs
Your four-legged family member is also very welcome here. To welcome them, we provide a water/food bowl and a small treat in the room. And there is also a dog blanket to snuggle up with. For the increased cleaning effort we charge 20,00 € per night for each dog. 
It is necessary that you indicate from the moment of booking if you are bringing your dog.

Please understand that you cannot take your four-legged friend with you to breakfast and buffet times in our STROM restaurant. 

Electric charging station
Would you like to charge your electric car during your stay with us? You are welcome to send us this information before your arrival. As a non-binding customer request, we will note your desired charging time in your reservation or you inform our team upon arrival**
We charge € 25.00 per charging (including parking fees for one night).
**Availability cannot be guaranteed. Changes at short notice possible.

Green Service (room cleaning) 
We have received several awards for exemplary sustainable action as part of our #grünunterwegs strategy, especially for our careful use of precious resources. Green service means that we clean your room from a stay of more than 3 nights. In this way, we save large amounts of water, energy and cleaning agents and reduce the burden on the environment.

Internet
As a hotel and event guest, you can use the high-speed WiFi connection throughout the hotel free of charge.

Laundry service
We offer a cleaning service Monday to Friday, except on public holidays. If you drop off your clothes by 8.00 am, they will be returned to you by 6.00 pm on the same day. You will find price lists and laundry bags in your wardrobe or at reception at any time.

Mains voltage
The voltage is 230 volts.

Newspapers
You will find an extensive selection of over 600 newspapers and magazines as e-papers in our digital newspaper kiosk, free access is possible via the guest WLAN, alternatively you will find the QR code on the insert with your room card.

Non-smokers
We are a pure non-smoking hotel.

Payment
We accept American Express, Diners Club, JCB, Mastercard and Visa Card.
Of course you can also pay contactless by EC card and cash payments are also possible.
At check-in you will be asked to authorise a credit card or to pay the bill directly. For both options, a deposit of € 50.00 will be taken. 
If you have not yet paid for your stay in advance, you are welcome to use the following link to do so: https://ahs.pay-link.eu

Parking
The Havenwelten public car park is located directly under the hotel building.
The cost is € 7.00 per night. Access is via the address "H.-H.-Meier-Str.".

There are two entrances, one leading up from "H.-H.-Meier-Str." and one leading down. If possible, use the exit directly below the Klimahaus® Bremerhaven. You will find access to the hotel lifts here between rows 8 and 9. Parking on both levels can be charged to you. 

At our reception you will only receive one exit ticket per day, there are no tickets available for multiple entry and exit on the same day.

Reception
Our reception is open 24 hours a day.
Do you need a taxi, a bouquet of flowers, a city map, a rental car or entrance tickets? Please contact our reception staff.

Safes
All hotel rooms are equipped with safes.
There is no general liability for the loss of valuables in the hotel.

Sauna & fitness area
On the 2nd floor you can relax with the following inclusive services:

  • Panoramic sauna
  • Relaxation room and balcony with Weser view
  • 2 foot pools and shower facilities
  • Fitness area: 1 fitness bike, 1 treadmill and 1 Variotrainer

We recommend booking in advance as the sauna has a lead time of 45 minutes. We will be happy to bring a bathrobe to your room. 

STROM Restaurant
All-round regional & seasonal – for us that means: fresh, regional dishes and a seasonally changing menu.
Breakfast
Monday – Friday 06.30 – 11.30 am
Saturday – Sunday 06.30 am – 01.00 pm
Coffee & Cake
Monday-Sunday 03.30 – 05.00 pm
Dinner
Daily 06.00 – 11.00 pm (kitchen closes at 09.30 pm)
Reservations must be made in good time. You can contact our restaurant team by telephone: +49 (0) 471 30990-533 or by e-mail: strom@atlantic-hotels.de.

Table reservations for dinner
To avoid waiting times and to be able to eat at your preferred time, please reserve your table in advance.

Test Centre „Havenwelten"
You can reach the Corona Test Centre Bremerhaven „Havenwelten" (docdrive.de) in 2 minutes walking distance from the hotel.

Viewing platform
This is a public tourist attraction in the Havenwelten and can only be accessed via the entrance on the Deichplaza (subject to a charge). Tickets are available from the ticket machine there.
All information about the best view of our maritime city can be found here:
Sail City viewing platform (atlantic-hotels.de)

More information

Please note that the services listed above are only bookable subject to availability and must be confirmed by the hotel.

Captain´s Lounge with parliamentary seating
Meetings & Events

We offer multiple meeting and event options!

Interior view of a standard room in the ATLANTIC Hotel SAIL City Bremerhaven
Rooms

Choose the perfect room for your stay!

bike tour
Leisure

Tips for you leisure activities can be found here!