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Interrogatives
Sources and calculation basis

Review management of the ATLANTIC Hotels

Our partnership with TrustYou

TrustYou is a company who provides a software for the management of guest reviews. All ratings from the reviews of one hotel from different sources are summarized to an average number, the so-called TrustScore. The calculation basis are the last 24 months and newer evaluations are given more weight to the calculation than older ones. So, you can easily grasp, how guests who have stayed at the regarding hotel have evaluated the hotel on a scale from 1 to 5.

  • Excellent (> 4,3)
  • Very good (> 4,0)
  • Good (> 3,7)
  • Moderate (> 3,4)
  • Bad (< 3,3)

In cooperation with TrustYou we have established an online questionnaire for our guests (TrustYou Survey). The questionnaire is sent to our guests via e-mail with the request of filling it in to evaluate their stay. The feedback from these questionnaires is shown on our review landing page. The Score from these TrustYou Surveys is part of the TrustScore. In other words, the TrustYou Surveys are one of the sources that were mentioned above.

 

Recommendation rate in percent

The recommendation rate on our landing page “reviews” is exclusively calculated on the basis of the results from the according field “recommendation rate” in our questionnaire (TrustSurvey) filled in by our guests (“Would you recommend our hotel?” You can choose “Yes” or “No” with one click.)

* Review sources for the TrustScore are among others: Booking.com, HolidayCheck, Hotel.de, TrustYou Survey, HRS.de, Expedia and Google. If you are interested in some more information, please do not hesitate to contact us.